Service & warranty
Warranty claims go to Astoria.
All warranty claims and service requests are handled directly by Astoria Lighting Customer Support — Assistance & Troubleshooting. Submit through their official portal for the fastest resolution.
Lifetime light warranty
Every LED node is backed for life against covered product failure.
Fast support response
Astoria Lighting Customer Support typically responds within one business day.
10-year product / 3-year labor
Controllers, wiring, and components are covered for 10 years; labor for covered repairs is included for 3 years.
Astoria Lighting Customer Support
For warranty claims, troubleshooting, and service scheduling, visit Astoria Lighting's official customer support portal.
Go to Astoria Lighting SupportBefore you contact support
- • Try power-cycling the controller (unplug 30 seconds, plug back in)
- • Force-close and reopen the Astoria Lighting app
- • Check the Astoria Lighting app for a firmware update notification
- • Note roughly where on the house the issue is — front-left, gable, etc.
Most app/scheduling issues resolve with a controller restart.